Privacy Policy

Information We Collect

Information you provide to us when you request a quote, book a service, contact us, or interact with our team:

• Name, address, email, and phone number

• Origin and destination addresses for your move

• Inventory details and information about items being moved or stored

• Payment information (processed by secure third-party payment processors)

• Information shared during in-home or virtual consultations

• Communications with our team

Information collected automatically when you visit our Website:

• IP address and approximate location

• Browser type, device type, and operating system

• Pages viewed, time spent on the Website, and navigation patterns

• Referring website

• Information from cookies and similar tracking technologies

Information from third parties:

• Wheaton World Wide Moving for coordinated interstate moves

• Enhancify if you apply for moving financing

• Google, Yelp, BBB, and other review platforms when you leave reviews

• Marketing and analytics partners

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How We Use Your Information

We use your information to:

• Provide quotes, estimates, and proposals

• Schedule and execute your move, storage, or other services

• Process payments and maintain billing records

• Communicate with you about your service

• Coordinate interstate moves through our Wheaton World Wide Moving network

• Process financing applications with Enhancify (if you opt in)

• Send marketing communications you have opted to receive

• Improve our Website, Services, and customer experience

• Comply with legal and regulatory obligations

• Protect the safety and security of our customers, employees, and business

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How We Share Your Information

We do not sell your personal information. We share information only as needed to deliver our services or comply with the law, including with:

• Service partners required to fulfill your move (e.g., Wheaton agents at your destination)

• Payment processors for transaction processing

• Enhancify if you choose to apply for moving financing

• Legal authorities when required by law, court order, or regulatory request

• Professional advisors including attorneys, accountants, and insurers

• Successors in interest in the event of a business merger, sale, or transfer

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Cookies and Tracking

Our Website uses cookies and similar technologies to:

• Enable essential Website functionality

• Understand how visitors use our Website (e.g., Google Analytics)

• Provide relevant marketing content (when applicable)

You can manage cookie preferences through your browser settings. Disabling cookies may affect Website functionality.

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Data Security

We use reasonable security measures to protect your information, including:

• HTTPS encryption for data transmitted to and from our Website

• Limited employee access to personal information on a need-to-know basis

• Department of Defense-level background checks on all employees

• Regular review of our systems and third-party partners

No method of transmission or storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

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Data Retention

We retain personal information only as long as needed to:

• Fulfill the purpose for which it was collected

• Comply with legal, accounting, and regulatory requirements

• Resolve disputes and enforce agreements

Move records are retained for a minimum of three years per WUTC and FMCSA requirements. Certain financial records are retained longer per IRS and tax requirements.

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Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information (subject to legal retention requirements)

• Opt out of marketing communications

• Object to certain uses of your information

To exercise these rights, contact us at info@allwesttrans.com or 800-634-3155.

Residents of certain states — including Washington, California, Colorado, Connecticut, Virginia, and others — may have additional privacy rights under state law. We will honor these rights as required by applicable law.

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Marketing Communications

If you have provided your email address, you may receive marketing communications from us. You can unsubscribe at any time by clicking "unsubscribe" in our emails or contacting us directly.

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Children's Privacy

Our Website and Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately and we will delete it.

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Third-Party Websites

Our Website may contain links to third-party websites including Wheaton World Wide Moving, Enhancify, and various review platforms. These websites have their own privacy policies, and we are not responsible for their privacy practices.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Material changes will be communicated through our Website or by direct notice.

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Contact Us

For questions or concerns about this Privacy Policy or our privacy practices:

Allwest Moving and Storage 2640 Willamette Drive NE Lacey, WA 98516 Phone: 800-634-3155 or 360-943-4990 Email: info@allwesttrans.com